Returns & Warranty Policy

Return & Warranty Policy – PCM Expert LLC

At PCM EXPERT LLC, we specialize in the sale and programming of automotive ECUs and PCMs for light-duty vehicles. Each unit is tested, configured, and delivered ready for installation (plug & play) according to the customer’s VIN or part number. To ensure transparency and technical integrity, the following policies apply.

1. Hardware Warranty

All ECUs/PCMs (hardware) sold by PCM Expert LLC are covered by a Twelve (12) month limited warranty from the date of delivery.

This warranty covers only internal functional or manufacturing defects and becomes void if the unit shows:

• Physical damage or broken connectors
• Evidence of reverse polarity, water, or overheating
• Tampering, opening, or unauthorized repair attempts

2. Programming Service Warranty

Each ECU/PCM is programmed specifically for the customer’s vehicle. The programming service is covered by a thirty (30)-day limited warranty from the delivery date.

• The customer must install and test the unit immediately upon receipt.
• Any issues must be reported in writing within 30 days.
• After this period, no claims, returns, or refunds related to programming will be accepted.

Programming covers VIN coding, immobilizer synchronization, and calibration matching.

3. Return Authorization

All returns require prior written authorization from PCM Expert LLC and the issuance of an RMA (Return Merchandise Authorization) number.

• Unauthorized returns will not be processed.
• RMA requests must include photos or diagnostic scan reports when applicable.
• The customer is responsible for return shipping unless otherwise agreed in writing.

4. Return Conditions

Returns are accepted only within 30 calendar days from the delivery date. To qualify for return, the ECU/PCM must:

• Be in good physical condition and free from damage or corrosion
• Include its original packaging and identification label
• Not have been opened, modified, or altered in any way

Units that have been installed and used will undergo technical inspection before any refund or replacement is approved.

5. Partial Refunds for Voluntary Returns

If the customer wishes to return a programmed ECU/PCM for reasons not related to a defect, a partial refund may be issued, provided that:

• The return request is made within 30 days of receipt.
• The unit can be reprocessed or reprogrammed for future use.

Because each ECU/PCM is individually programmed based on the vehicle’s VIN or configuration, non-refundable engineering and software licensing fees apply.

For light-duty vehicle modules, a fixed deduction of USD $120 applies to cover programming, inspection, and verification costs.

6. Free Reprogramming for Initial Failure

If the ECU/PCM fails to communicate or operate upon installation:

• The customer may return it for free reprogramming within 15 calendar days.
• The unit must show no physical damage or signs of improper installation.
• The customer must include the vehicle model, year, engine type, and fault description.

PCM Expert LLC will cover reprogramming and reshipping costs, excluding installation or removal labor.

7. Products Not Eligible for Return

Returns will not be accepted for:

• Units damaged by incorrect installation, reverse polarity, or short circuits
• ECUs/PCMs opened or tampered with by third parties
• Burned, wet, or modified units
• Products sold under special or clearance promotions
• Units with removed or altered serial/VIN labels

8. Procedure for Return Requests

1. Contact PCM Expert LLC at support@pcmexpert.com with your order number and reason for return.
2. Attach relevant technical evidence (photos, diagnostic screenshots, or scan reports).
3. Once approved, an RMA number and shipping instructions will be provided.
4. A technical evaluation will be completed within 3–5 business days after receipt.

A written report will be issued with the result and resolution (refund, replacement, or reprogramming).

9. Important Notes

• PCM Expert LLC is not responsible for installation or diagnosis errors.
• Costs of removal, installation, towing, or vehicle downtime are not covered.
• Unauthorized or late returns will be rejected.
• All refunds are processed within 7–10 business days after case approval.

10. Contact Information

PCM EXPERT LLC
Mount Dora, Florida – USA
📧 support@pcmexpert.com
🌐 www.pcmexpert.com

© 2026 PCM EXPERT LLC. All rights reserved.