At PCM EXPERT LLC, we specialize in the sale and programming of automotive ECUs and PCMs for light-duty vehicles. Each unit is tested, configured, and delivered ready for installation (plug & play) according to the customer’s VIN or part number. To ensure transparency and technical integrity, the following policies apply.
All ECUs/PCMs (hardware) sold by PCM Expert LLC are covered by a Twelve (12) month limited warranty from the date of delivery.
This warranty covers only internal functional or manufacturing defects and becomes void if the unit shows:
Each ECU/PCM is programmed specifically for the customer’s vehicle. The programming service is covered by a thirty (30)-day limited warranty from the delivery date.
Programming covers VIN coding, immobilizer synchronization, and calibration matching.
All returns require prior written authorization from PCM Expert LLC and the issuance of an RMA (Return Merchandise Authorization) number.
Returns are accepted only within 30 calendar days from the delivery date. To qualify for return, the ECU/PCM must:
Units that have been installed and used will undergo technical inspection before any refund or replacement is approved.
If the customer wishes to return a programmed ECU/PCM for reasons not related to a defect, a partial refund may be issued, provided that:
Because each ECU/PCM is individually programmed based on the vehicle’s VIN or configuration, non-refundable engineering and software licensing fees apply.
For light-duty vehicle modules, a fixed deduction of USD $120 applies to cover programming, inspection, and verification costs.
If the ECU/PCM fails to communicate or operate upon installation:
PCM Expert LLC will cover reprogramming and reshipping costs, excluding installation or removal labor.
Returns will not be accepted for:
A written report will be issued with the result and resolution (refund, replacement, or reprogramming).
PCM EXPERT LLC
Mount Dora, Florida – USA
📧 support@pcmexpert.com
🌐 www.pcmexpert.com
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